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Quality Management

ISO 9001-2015 – QMS Auditor/Lead Auditor

Course Overview

ISO 9001 is the world’s most popular ISO standard for Quality Management Systems. It is part of the ISO 9000 family of standards, and is the document that lists the requirements an organization must comply with to become ISO 9001 registered
Our QMS courses provide best practice tools to give you a full understanding of the quality management and audit process in accordance with the requirements of ISO 9001. It is designed to equip delegates with the skills and techniques of auditing and how to communicate the findings of the audit effectively to the management of the audited organization. It is designed to provide delegates with the knowledge needed to audit and improve quality management systems, for delegates who have responsibility within a quality management system or will be involved in the auditing of such systems.
This course will benefit those persons who manage quality or purchasing within their organizations and wish to gain maximum benefit from the quality management system audit process.
Auditing a Quality Management System is a prime mechanism for identifying and developing improvement opportunities, but that can only happen if the audit process is focused on capability and effectiveness.

The course comprises formal lectures, presentations, practical case studies and workshops.
As a contributor to Continuous Personal Development this course offers valuable day to day knowledge and skills essential to an efficient quality management system.

Course Outlines

  • Principles of Business Process Management
  • Business Management Systems
  • Management System Standards (ISO 9001 Series)
  • The Plan, Do, Check, Act (PDCA) cycle
  • The relationship between quality management and customer satisfaction
  • Commonly used quality management terms and definitions and the 8 Quality principles as given in ISO 9001 systems.
  • The process approach used in quality management
  • The model of a process based quality management system, the structure and content of ISO 9001
  • Key elements of quality systems
  • Introduction to Auditing
  • Managing the Audit Programme
  • Audit Planning and Preparation
  • Performing an audit
  • Audit Reporting and Follow Up
  • Auditor skills and techniques for process auditing
  • Requirements of ISO 9001: 2015:
    • Module: 1 Evolution and structure of ISO
    • Module 2: Risk based thinking
    • Module 3: System requirements
    • Module 4: Leadership responsibilities
    • Module 5: Planning the Quality Management System
    • Module 6: Support and Operations
    • Module 7: Performance Evaluations
    • Module 8: Improvement

Learning Competencies

To practice:

  • Planning for an Audit.
  • Audit Checklist Preparation.
  • Conducting an Audit Interview and gathering audit evidence.
  • Reporting Non-conformities and Audit Findings.
  • Closure of Non-conformities.
    • The principles of accreditation and certification schemes
    • Understand the need for a Quality Management System in a service and manufacturing company.
    • Be able to identify and analyze risks.
    • Understand the purpose of each of the Quality Management System elements.
    • Be able to compile procedures and work instructions.
    • Be able to recognize measuring techniques to analyze the Quality Management System.
    • Understand the requirements of the ISO 9001: 2015 standard.

To understand:

  • Key Quality Management Terminology.
  • PDCA, Process Management & Process performance measures.
  • Quality Management Principles.
  • Principles of QMS Audit, Audit Process, Conducting and Reporting audit findings.
  • Continual Improvement.
  • Responsibilities of Internal Auditors.

Who Should Enroll?

This course is designed for whom who:

  • Manage compliance obligations including statutory and regulatory requirements
  • Manage documentation and records keeping programs and systems
  • Manage or oversee supplier and contractor quality related performance
  • Manage compliance or quality related conformance audit programs
  • Conduct strategic management reviews of quality related performance outcomes
  • Manage or oversee issue resolution relating to product, service or process quality
  • Manage or overview improvement initiatives to enhance some aspect of quality
  • Wish to build on their existing quality management system internal auditing experience.
  • Persons who are directly responsible for the establishment and the maintenance of the company’s Quality Management System. This includes quality managers, quality inspectors, quality control personnel, quality assurance personnel, laboratory technicians, supervisors and team leaders.
  • Managers who will be responsible for audit teams
  • Are an internal quality management system auditor wanting to learn about ISO 9001:2015 and how the revisions to this standard affect him.
  • Are an internal auditor working in an organization that is certified to ISO 9001 and is transitioning to the 2015 revision of the standard.

Take the Next Step

Industry experts and faculty with firsthand experience guarantee you a dynamic learning experience at an affordable price. Discuss challenges, get answers, share ideas and return to your job a more knowledgeable and valuable professional. Certificate recipients report promotions and increased job opportunities.

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